Refund & Exchange Policy
Returns & Exchanges
We are an online business, with an aim to provide fair price, we are not a brick and mortar retailer and do not hold stock of any items. All orders are placed every morning with our suppliers as per your order.
Thus, if you want to return the items due to change of mind or because of an incorrect choice, we will have to place another order with our supplier and send them to you again.
Important Note: We do not provide exchanges or refunds for embroidered garments. If you are unsure of sizing, please do not add embroidery to your order as we will not be able to take them back under any circumstances.
The process for returns or exchanges are
Please send an email to email@example.com requesting for a RA number. and also a brief reason for the return.
We will then issue a RA number for you to send the items back to the following address;
Budget Safety-wear Returns
Unit 17, 10 Gladstone Road, Castle Hill, NSW 2154
Once we receive the items, we will then issue a store credit that can be used to purchase any other item of your choice. This store credit never expires and will have to be used on our website www.budgetsafetywear.com.au
Please note, that shipping charges to send the items back to us will be paid by yourself and all items that are sent for a store credit should be in original packaging with swing tags and unworn.
Should you not want a store credit, we will be happy to take them back but we will charge you $15.00 restocking fee or 10% of the invoice value which ever is higher.
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